Terms and Conditions

1About us

The Website is operated by BRANKO VOJNOVIĆ PR ODŽACI, trading as BlackBee Agency, registered address Somborska 61, 25250 Odžaci, Republic of Serbia, company registration number (MB) 68726387, tax identification number (PIB) 115894466, registered with the Serbian Business Registers Agency (APR). Email: info@blackbeeagency.com. (“BlackBee”, “we”, “us”, “our”)

2Business use only

Our services are offered only to businesses and professionals acting for business purposes, not to consumers. By submitting a form, you confirm that you act on behalf of a business and are authorised to do so. To the extent permitted by law, consumer protection rules do not apply to our relationship.

3Use of the Website

You agree not to:

• use the Website for any unlawful purpose or in breach of these Terms;
• submit false, misleading or third-party information without authorisation;
• send spam, malware, or automated submissions, or try to bypass our anti-spam measures;
• attempt to gain unauthorised access to the Website, its servers or related systems;
• copy, scrape or reuse Website content beyond what Section 8 allows.

We may restrict access or ignore submissions that breach these Terms.

4Free Marketing Audit

4.1 No cost, no obligation. The audit is free. Requesting or receiving it creates no obligation for either party to enter into a paid engagement.

4.2 Our discretion. We may decline, limit, or delay an audit at our discretion, for example where the account size or available information does not allow a meaningful review. Turnaround times on the Website (such as “five working days”) are good-faith estimates, not binding deadlines.

4.3 Account access. A first review may rely only on publicly available information, such as public ad libraries and your website. If you choose to grant access to your advertising or analytics accounts, you:

• will grant read-only access through the platform’s own permission tools and will never send us passwords;
• confirm you are authorised to grant that access and that doing so does not breach any agreement with a third party, including your current agency;
• may revoke access at any time, and should do so once the audit is delivered.

We will not make any change to, spend money from, or download customer data from your accounts as part of an audit.

4.4 Nature of the audit. The audit is an expert opinion based on the information available to us at the time. It is not an exhaustive review, a guarantee of results, or legal, tax, financial, or platform-compliance advice. You decide whether and how to implement any recommendation, and you are responsible for doing so in line with the policies of each platform.

4.5 Your use of the audit. You may use the audit freely within your business, including sharing it with your current agency or advisers. You may not publish it or resell it.

5Quotes

Quotes are invitations to negotiate, not binding offers. They are based on the information you provide and are valid for 30 days unless stated otherwise. A binding relationship exists only when both parties sign a written agreement or accept a written proposal that refers to its terms (the “Service Agreement”). If the Service Agreement conflicts with these Terms, the Service Agreement prevails.

6Partner programme

Submitting a partner application does not create a partnership, agency, employment or referral relationship. Referral shares, white-label terms and pricing apply only once agreed in a separate written agreement. Each party remains an independent contractor.

7Confidentiality

We treat information you share in forms, emails, and through account access as confidential. We use it only to prepare your audit, quote, or proposal and do not disclose it to third parties except as described in our Privacy Policy or as required by law. This does not apply to public information, already lawfully known to us, or independently developed. If you need a signed non-disclosure agreement before sharing information, ask us and we will sign a reasonable one.

8Intellectual property

All content on the Website, including text, design, graphics, logos, the BlackBee name and mark, case studies and code, belongs to BlackBee or its licensors and is protected by intellectual property law. You may view the Website and print or save pages for your own internal business use. Any other copying, reproduction, distribution or modification requires our prior written consent. Client names, logos and trademarks shown on the Website belong to their owners and are displayed with permission.

Anything you send us (data, notes, materials) remains yours. You give us a limited licence to use it only to provide the audit, quote or proposal you requested.

9Case studies, statistics and testimonials

Case studies, figures (such as ad spend managed, ROAS, CPA or CAC changes) and testimonials describe results achieved for specific clients under specific conditions, including their products, margins, budgets, markets and timing. They are not a promise or prediction of results for your business. Advertising performance depends on many factors outside our control, including platform algorithms, auction competition, policy changes, seasonality and your own product, pricing, stock and website. We do not guarantee any specific result, revenue, return on ad spend or cost per acquisition.

10Third-party platforms and links

Our work relies on third-party platforms such as Google, Meta, TikTok and Snapchat. We do not control them and are not responsible for their availability, policy decisions, account restrictions, reporting accuracy or changes. The Website may link to third-party websites, such as our fulfilment partner Zenith Digital and review platforms. We are not responsible for their content or practices.

11No warranty

The Website and all free content, audits and quotes are provided “as is” and “as available”. To the extent permitted by law, we make no warranties, express or implied, including about accuracy, completeness, fitness for a particular purpose or uninterrupted availability. Content on the Website is general information, not professional advice for your specific situation.

12Limitation of liability

To the maximum extent permitted by law:

• we are not liable for any indirect or consequential loss, including loss of profit, revenue, data, goodwill or business opportunity, or for wasted ad spend, arising from your use of the Website or of any free audit, quote or content;
• our total liability arising from the Website, free audits, quotes and partner applications is limited to EUR 100.

Nothing in these Terms limits or excludes liability for damage caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law, including Article 265 of the Serbian Law on Obligations. Liability for paid services is governed by the Service Agreement.

13Indemnity

You agree to compensate us for losses, claims and reasonable costs, including legal fees, arising from your breach of these Terms, from information you submit unlawfully, or from access you grant us without proper authority.

14Privacy

Our processing of personal data is described in our Privacy Policy (www.blackbeeagency.com/privacy), which forms part of these Terms.

15Changes

We may change these Terms at any time by publishing a new version on the Website. The version in force when you use the Website or submit a form applies. Material changes will be highlighted on the Website.

16Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the Republic of Serbia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. We will first try to resolve any dispute amicably within 30 days of written notice. If that fails, the competent court in Sombor, Republic of Serbia, has exclusive jurisdiction.

17General

If any provision of these Terms is found invalid, the rest remains in force, and the invalid provision is replaced by a valid one closest to its purpose. Our failure to enforce a right is not a waiver of it. You may not assign your rights under these Terms without our consent. These Terms are written in English. If they are translated, the English version prevails.

18Contact

Questions about these Terms: info@blackbeeagency.com.